Terms & Conditions

Our full terms and conditions of booking are set out below; but first, here is a summary of our Cancellation Policy – which is terribly unimportant unless something unforeseen befalls you. We recommend You consider insuring against the possibility of incurring cancellation charges.

We are a small family run business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

If you cancel more than two weeks before your intended check-in date, then your booking deposit will be retained. (Your booking deposit is nominally ‘non-refundable’ but we will always do our best to accommodate your needs should they change, and if we can re-let your room and give it back to you, then we will. We have no desire or intention to ‘profit’ from your cancellation.)

If you cancel at any time within two weeks of your intended check-in date, then we will do our very best to re-let your room. If we are unable to do so, you will be required to pay for any nights which have not been re-let.

If You fail to arrive at The Olde School House to take up Your booked accommodation (‘no-show’) then you will remain liable for the total cost of Your booking.

These Booking Terms apply to The Olde School House, (‘We’/’Us’/’Our’) and the person making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms and Conditions. Arrival and Departure Check-in time is from 14:00 (2pm) to 22:00 (10pm), and check-out time is 10:00 (10am), unless We have agreed otherwise. If your going to be later than 10pm just give us a call on 01665 720760 to let us know. Its not a problem at all if your going to be late as we are up late ourselves. Conditions of stay The Olde School House House is designated entirely ‘non smoking’. If you choose to smoke outside the house, within the grounds or vicinity, you agree to dispose of smoking materials with consideration in our smoking pots. We reserve the right to terminate Your Booking immediately, without being liable for any refund or compensation, if You engage in behaviour which, in Our view, is unacceptable or which causes a disturbance or nuisance to other guests. Liability You agree to take all reasonable care whilst staying in our property. You are responsible and liable for any breakages or damages caused by Your act, omission, default or neglect. We ask that you report any incidents of damage, spillages etc as they occur (where this is practicable) or as soon as possible thereafter, so that we may take remedial action as quickly as possible. We may choose not to charge for minor incidents, but We will charge You for any replacement, repair or extra cleaning which We deem necessary resulting from any reckless, careless or inconsiderate use of the property and its contents, or of the items (including linens and towels) provided for your use. We may make an additional charge of £30 if you did not report an incident of damage in a timely manner. You agree to indemnify Us and to pay Us the amount reasonably required to make good or remedy any damage or loss. We reserve the right to invoice You following departure, should We deem it necessary to incur cleaning or other charges to remedy any damage or loss You have caused or allowed. We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of employment. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. Prices All published rates include VAT at the current rate. Our rates are quoted ‘per room per night’, and include heating, hot water, electricity, housekeeping, and breakfast. If booking online, Your online booking form will show the total amount payable for your stay. This maybe different to what we charge if you are booking by phone or email, the total amount payable will be agreed verbally. If you wish to recive an email conformation then please ask. If You incur any supplements, they will be added to the total price of the Booking. All supplements purchased during your stay must be paid for in full on presentation of invoice. Rates quoted are correct only for the specific number of guests and room nights on the dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Bookings & Payments Bookings are made, and a contract between You and Us comes into effect, when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received from You a non-refundable deposit equivalent to the cost of your first night’s stay. The balance must be paid by You to Us during your stay. Deposit payments can be paid using cheque or cash. We do not except credit cards as we don’t have a credit card machine. You can pay by credit card through a online booking company, but this is nothing to do with us. We only except cash or cheque while staying at The Olde School House. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking. Cancellations, Amendments and Refunds To make a cancellation at any time prior to arrival You must call Us on 01665 720760, email or write to Us. We reserve the right to treat each case on its own merits, and may choose to vary the conditions set out. Please note that Your deposit is not automatically refundable under any circumstances. We recommend You consider insuring against the possibility of cancellation. If You cancel Your booking more than two weeks before Your intended check-in date, then the non-refundable deposit which You have paid (usually equal to the cost of the first-night’s stay) will be retained by Us or in our good nature and certain circumstances we will refund you. If you cancel Your booking at any time within two weeks of your intended check-in date, then we will make all reasonable efforts to re-let the accommodation, but if we are unable to do so, You will remain liable for the total cost of any nights which have not been re-let. Any refund We make to You will take account of any bank, credit or other charges We may have incurred in processing the transactions, and also a small administration fee. If You fail to arrive at The Olde School House to take up Your booked accommodation (‘no-show’) then You will remain liable for the total cost of Your booking. Cancellation by Us We reserve the right to cancel a booking in the event of any cause beyond Our reasonable control which prevents Us from meeting Our obligations in connection with your booking. In such an event We will refund any payments You have made to Us, in full. Our liability would not extend beyond this refund. (Please note; we would only cancel your booking if your accommodation was unavailable for reasons beyond our control, and we would then attempt to offer you alternative accommodation. If this was not possible, or acceptable to you, then we would refund all monies you have paid.)